Refund policy

Last updated November 20, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in used (in case of VIP hair color shampoo and in otherwise good condition for all the other products, with all original tags and labels attached. provides its customers with the money-back guarantee in case of unsatisfactory products.


To return an item, please email the picture of the product with the reason to customer service at to obtain a Return Merchandise Authorization (RMA) / order number. After receiving an RMA number/ Order number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


Attn: Returns

RMA/ Order #

Address: Office # 4, Floor # 4, 3734 al amir Mohammed ibn abdul aziz branch - alfaysaliyah Jeddah 23441. Kingdom of Saudi Arabia.

Tel: +966126654000

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles (45 days*) to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged:

  • Discounted items

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Discounted items cannot be returned/refunded


If you have any questions concerning our return policy, please contact us at our customer service number +966126654000 or at